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We collect your personal information (name, email, contact number, and passenger ID) solely for the purpose of processing your bookings and delivering confirmation notifications. Your data is stored securely and is never sold to third parties.
Passenger ID images are stored as encrypted binary data and are automatically deleted 10 days after the voyage date. You will be notified before deletion.
Effective Date: January 1, 2024
Ibnerizam Shipping Lines, Inc ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our booking platform.
We collect personal information you provide during registration and booking, including your full name, email address, phone number, and passenger details. We also collect payment transaction references processed through Xendit.
Your information is used to process bookings, send booking confirmations and e-tickets via email and SMS, verify your identity, provide customer support, and comply with applicable Philippine laws and regulations.
We do not sell your personal data. We may share your information with third-party service providers (such as Xendit for payments and TXTBOX for SMS) strictly for the purpose of fulfilling your booking.
We implement industry-standard security measures to protect your data. Passwords are hashed and never stored in plain text. Payment information is handled entirely by our PCI-compliant payment processor, Xendit.
Under the Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. Contact us at our official email to exercise these rights.
We may update this Privacy Policy from time to time. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.
For questions, contact us at info@ibnerizamshippinglines.com
Please read and accept the following terms before proceeding with your booking.
TERMS AND CONDITIONS FOR ONLINE BOOKING AND TICKET ISSUANCE
1. Non-Transferability of Ticket Tickets are non-transferable and shall be used only by the passenger whose name appears on the ticket. A valid government-issued ID must be presented during check-in. Failure to present a valid ID may result in denial of boarding.
2. Validity of Ticket Tickets are valid only for the voyage, date, and accommodation indicated therein. Unused tickets may only be refunded in accordance with the Company’s refund policy.
3. Check-In Requirement Passengers must check in at least two (2) hours before departure time. The Company reserves the right to cancel the booking of passengers who fail to check in at least thirty (30) minutes before departure and may assign the accommodation to another passenger.
4. Refund and Rebooking Policy
a. Passengers requesting voluntary refund of tickets prior to vessel departure shall be subject to a ten percent (10%) deduction from the total fare paid. Refund requests must be processed online through the official booking platform at least six (6) hours before the scheduled departure time.
b. Rebooking of tickets before departure is not allowed. Passengers who wish to change their travel schedule must request for refund subject to applicable deductions and company policies.
c. Once the vessel has departed, tickets shall be considered automatically forfeited. No refund and no rebooking shall be allowed after vessel departure.
d. Once the passenger has boarded the vessel, the ticket shall be deemed used and strictly non-refundable.
e. In cases of vessel cancellation due to weather disturbances, government restrictions, mechanical breakdown, or causes beyond the control of the Carrier, passengers may request a full refund without deduction or use the ticket for the next available trip, subject to availability.
5. Passenger Conduct Passengers are required to comply with all rules and regulations of the Carrier concerning safety, sanitation, peace, and order while on board the vessel.
6. Baggage Allowance Passengers are allowed baggage within the Company’s prescribed limits. Excess baggage shall be treated as cargo and charged accordingly. The Carrier shall not be liable for loss of money, jewelry, gadgets, documents, or other valuable items not declared as cargo.
7. Right to Refuse Boarding The Carrier reserves the right to refuse boarding to passengers who: * pose a threat to safety, security, or health; * are under the influence of prohibited substances; * present fraudulent or invalid documents or payments; or * fail to comply with company policies.
8. Medical and Special Conditions Sick passengers may be required to present a medical certificate proving fitness to travel. Pregnant passengers beyond seven (7) months or twenty-nine (29) weeks may be denied boarding for safety reasons.
9. Lost or Damaged Tickets Lost, tampered, or mutilated tickets beyond recognition shall not be replaced and may require the purchase of a new ticket.
10. Schedule Changes and Trip Cancellation Sailing schedules may change without prior notice due to weather conditions, port advisories, operational requirements, or other circumstances beyond the Carrier’s control. The Carrier reserves the right to cancel, delay, or substitute vessels when necessary.
11. Force Majeure The Carrier shall not be responsible for missed connecting trips, accommodations, or other expenses resulting from delayed or canceled sailings.
12. Unauthorized Alteration Any unauthorized alteration, duplication, or tampering of the ticket shall render it null and void.
13. Jurisdiction Any legal action arising from this contract of carriage shall be filed exclusively before the proper courts of Zamboanga City, Philippines. 14. Acceptance of Terms By purchasing or using the ticket, the passenger acknowledges that they have read, understood, and agreed to all the terms and conditions stated herein.